Privacy policy.

This Privacy Policy explains how NURVANA NETWORK PORTAL L.L.C. (Nurvana, we, us or our) collects, uses, shares and protects personal data when you visit nurvana.ai, create an account, become a member, use the NURVANA platform, interact with releases, request sourcing, attend experiences, use community functionality or communicate with us.

NURVANA NETWORK PORTAL L.L.C., Dubai, United Arab Emirates, is responsible for the personal data described in this Policy except where another party acts independently as controller for its own processing.

Contact: access@nurvana.ai

We may collect:

account and identity information, including name, contact details, date of birth or age confirmation and account identifiers;

membership information, including membership type, status, start and renewal dates, billing history and account standing;

payment and transaction information relating to membership fees and separate purchases, although full payment-card credentials may be processed directly by payment service providers rather than stored by Nurvana;

member preferences and interests, including brands, categories, objects, designers, sizes, locations, experiences or other interests you choose to provide or indicate;

Platform activity and usage information, including pages or objects viewed, saved items, interactions, searches, release views, release participation, allocation history and other engagement with Platform functionality;

sourcing requests, purchase, authentication, fulfilment and delivery information;

referral information;

event registrations, attendance information and community interactions;

communications, feedback, support requests and marketing preferences; and

technical, device, cookie, usage, fraud-prevention and security data.

We collect information directly from you, automatically when you use the Platform, from payment and service providers, from product, authentication, event or fulfilment partners where necessary to provide a service or complete a transaction, and from referral, security or verification systems used in connection with your account.

We may also infer interests or preferences from your use of the Platform where permitted by applicable law.

We may use personal data to:

create and administer accounts and memberships;

process membership fees and separate purchases;

provide and personalize the member experience;

understand member interests and preferences;

curate editorial, products, experiences, privileges and releases that may be relevant to members;

administer release eligibility and participation;

operate, verify and audit deterministic allocations;

maintain allocation integrity and prevent manipulation or abuse;

administer sourcing requests, authentication, partner fulfilment and delivery;

provide member pricing, editorial, community and experiences;

administer referrals and member standing programmes;

provide service, security and support communications;

prevent fraud, duplicate accounts, misuse and other unlawful or abusive activity;

analyse and improve the Platform, services, member experience and product curation;

send permitted marketing and membership communications;

establish, exercise or defend legal rights; and

comply with legal, regulatory, tax, accounting, licensing and promotional requirements.

We process personal data where necessary to perform a contract with you, take steps at your request before entering a contract, comply with legal obligations, pursue legitimate interests that are not overridden by your rights, protect legal interests where applicable, or on the basis of consent where required.

The precise lawful basis may vary according to the processing activity and jurisdiction.

Where consent is required, you may withdraw it as provided by applicable law. Withdrawal does not affect processing lawfully undertaken before withdrawal.

Nurvana may use stated preferences, Platform activity and other permitted member information to personalize the Platform and to determine which editorial, products, experiences, privileges or releases may be relevant to a member.

Membership does not automatically make every release available to every member. Personal data may therefore be processed to administer and apply release eligibility criteria, subject to the Terms of Service and applicable law.

Nurvana's deterministic Allocation Framework may process eligible member information and Platform activity associated with participating members to determine allocation outcomes according to defined rules.

The Allocation Framework is rules-based rather than random. Nurvana may also use automated systems to identify fraud, duplicate accounts, manipulation, security threats or other activity affecting Platform integrity.

Where applicable law provides rights relating to automated decision-making or profiling, Nurvana will provide the information, safeguards, review or means of objection required by that law.

Nurvana may protect proprietary algorithms, confidential weightings, source code and anti-abuse controls except to the extent disclosure is required by law or regulation.

We may share personal data where reasonably necessary with:

payment processors;

product, sourcing and fulfilment partners;

authentication and verification providers;

logistics providers;

hosting, analytics, communications, support and security providers;

event venues and experience partners;

professional advisers, auditors and insurers;

authorities, regulators or courts where legally required or reasonably necessary to comply with law; and

parties involved in a financing, reorganisation, merger, acquisition, sale or transfer, subject to appropriate safeguards.

Where information is shared with a product, sourcing, fulfilment or experience partner, we will limit the information to what is reasonably necessary for the relevant service, transaction, allocation, delivery or experience.

We do not sell personal data as that term is ordinarily understood. Where a jurisdiction gives a broader statutory meaning to sale or sharing, we will provide required notices and choices.

Nurvana is based in the United Arab Emirates and may use providers, partners or affiliated entities in other countries.

Personal data may therefore be processed outside your country of residence.

Where required, Nurvana will use legally recognized transfer mechanisms, contractual arrangements or other appropriate safeguards for international transfers.

We retain personal data for as long as reasonably necessary for the purposes described in this Policy, including the duration of an account or membership and periods required for legal, tax, accounting, fraud-prevention, security, dispute, allocation-audit or regulatory purposes.

We may retain records relating to release eligibility, participation and allocation for a period reasonably necessary to demonstrate the integrity of the allocation process, address disputes and satisfy regulatory or audit requirements.

Data no longer required will be deleted, anonymized or otherwise handled in accordance with applicable law.

Nurvana uses reasonable technical and organizational measures designed to protect personal data against unauthorized access, alteration, disclosure, loss or destruction.

No system can be guaranteed completely secure. Members should protect account credentials and notify Nurvana of suspected unauthorized access.

Nurvana may use cookies and similar technologies for essential Platform operation, security, preferences, personalization, analytics and, where permitted, marketing or advertising.

Where required by law, non-essential technologies will be used in accordance with consent or preference controls presented to you.

Where permitted, Nurvana may send information about releases, membership, editorial, experiences, products, privileges or other updates.

You may unsubscribe using the method provided in the communication or available preferences.

Necessary account, membership, security, allocation, fulfilment and transaction communications are not marketing.

Depending on where you live, you may have rights to request access, correction, deletion, restriction, objection, portability, withdrawal of consent, information about processing, or review of certain automated decisions.

These rights may be subject to legal conditions and exceptions, and Nurvana may verify identity before completing a request.

Where applicable law gives you a right to object to or request review of profiling or automated processing that materially affects you, you may exercise that right by contacting us.

To exercise a privacy right, contact access@nurvana.ai. You may also have the right to complain to a competent data-protection authority.

Nurvana membership and release participation are intended for adults aged 18 or older. We do not knowingly offer membership to children.

The Platform may link to third-party websites or services.

Their privacy practices are governed by their own policies, and Nurvana is not responsible for independent third-party processing.

We may update this Policy for changes in the Platform, processing practices, providers or applicable law.

Material changes will be communicated where required. The effective date identifies the current version.

NURVANA NETWORK PORTAL L.L.C.

Dubai, United Arab Emirates

access@nurvana.ai